Customer Portal

Client

CSL

Date

2021-2022

Duration

6 months

Background: Canada Steamship Lines, a division of The CSL Group, wants to develop a platform centralizing all interactions between CSL’s sales team and commercial partners.

The Challenges

Data synchronization with ERP

Data security

Multi-tenant and region management

Power BI dashboard implementation

The Solution

The solution now allows CSL, among other things to centralize the operations of CSL’s business partners by allowing them to communicate their requests using the platform but also to provide access to transactional data, KPIs and various contractual documents.

The Technologies Used

Our Services

Support for the execution of the mandate and technology

Agile project management

Maintenance and ongoing support

Quality control

Around 60 customers have been using our customer portal since its delivery in 2022. The feedback has been very positive about the platform, the security and the way the data is presented.

Louis-Pierre Trottier, Director, Monitoring Center at CSL

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